Finalists Announcement

The CST Awards 2010 are proud to be endorsed by:

Finalists Announcement June 21st 2010

It is with great pleasure that we can announce the shortlist of finalists for the Customer Service Training Awards 2010.

In this, the first year of the awards, some changes have been made to the categories. These reflect the high quality of the entries and the level of interest.

The winners will be decided on September 27th 2010 at the Sofitel Hotel

Amy will be in contact with the finalists shortly to arrange times for presentations to the judges.

Categories

• Customer Service Trainer of the Year

  • Contact Centre, Financial Services and Technology – SPONSORED BY BARCLAYCARD  

    1. Blue Sky Performance – Sally Earnshaw
    2. RBS International – Jason Britton
    3. Orange talent – Paul Avis
    4. LV – Rodney Assock

  • Commercial trainer/Travel

    1. People Change Ltd – Zoe Allchorn
    2. SSW Associates – Stephen Whitton
    3. Eurostar – Jenny Lorrimer
    4. Top Banana Training – Peter Cooksley

  • Training Rookie of the year

    1. British Gas – Sarah Taylor
    2. Cable & Wireless – Andrew Lawrenson
    3. Orange Talent – Graham Wren
    4. Orange Talent – Kay Naylor
    5. Edexcel – Joanne Fowler

• Customer Service Training Team of the Year

  • Retail/Travel/Utilities – SPONSORED BY CUSTOMER FIRST

    1. British Gas Cardiff – My World Development Journey
    2. British Gas Manchester – Energy First Employee Development Team
    3. Eurostar – Eurostar Academie du Service facilitators team
    4. First Group – First Trans Pennine Training Team
    5. Waitrose – Customer Service Training Team

  • Contact Centres

    1. Barclaycard – Barclaycard Training Team
    2. Blue Sky Performance – Project Ignite
    3. Fizzback – T Mobile Customer Service
    4. Laithwaites – Laithwaites Wine Training Team

  • Financial Services – Banking and finance

    1. Barclaycard – Objection Handling for Customer Service Advisers
    2. Barclays Wealth – Barclays Personal Investment Management
    3. RBS – Executive Response Training Team

  • Financial Services – Insurance/Assurance

    1. Admiral – Customer Service Training Team
    2. Capita Life & Pensions – SW Operations Training Team
    3. LV – General Insurance Operations Training Team
    4. Prudential – Retirement Income Academy
    5. Legal & General – Retail Savings, Learning & Development Team

  • General/Technology/Commercial Training

    1. Cable & Wireless – The Performance & Efficiency Learning & Development Team
    2. Midlands Co-operative – L&D Team
    3. Orange Talent – Talent & Development
    4. Tattersall Training – Tattersall Training Team
    5. Awaiting judges decision

  • Public Sector

    1. Family Mosaic – I.T. Training Team
    2. London Borough of Hammersmith & Fulham – Shepherds Bush Library VOC training programme
    3. Merseyside Police – Confidence Team
    4. Scottish Water – Customer Experience Training Phase II

To be announced at the finals on September 27th

Flagship award – Customer Service Trainer of the Year (The most outstanding winner of 1-3 above)

Flagship award – Customer Service Training Team of the Year (The most outstanding winner of 5-11 above)

Customer Service Trainer – Lifetime Achievement Award